FAQ ​

Baby cribs are available free of charge.

Children under 12 years old can stay as bed-sharing children.

We limit the number of children aged 12 or under to 2-3 per room (depending on room type).

Toothbrushes and slippers are provided.
Available rental items include pajamas, bed guards, baby baths, diaper trash cans, baby bottle cleaning pods, child step stools, and potty seats.

Yes, you can. Please download and fill out the "Minors Accommodation Agreement" below and present it at check-in.

Click here for the Minor Accommodation Agreement

Yes, you can. However, this may be subject to availability and room type restrictions.

Yes, it depends on the room type.

• 1. Deluxe Twin x Deluxe Twin
• 2. 3 Single Beds, Deluxe x 3 Single Beds, Deluxe

Please contact us after making your reservation for these room types.

We will check the current availability and confirm the room.

*The above room types are the main ones. Please contact us if you wish to make a reservation with a different combination.

It's not a guarantee, but we'll take your request into consideration.

Unfortunately, we cannot accept requests for specific room numbers.

Check-in is at 3pm and check-out is at 12pm.

Check-in procedures will be very busy around the closing time of Tokyo Disneyland(R) and Tokyo DisneySea(R).
You can check in at any time, so if you plan to stop by the hotel in advance, we recommend that you check in beforehand. You will be able to enter your room after 3:00 p.m.

The busiest times for check-out are around 12 noon, and there may be a peak in the number of check-out procedures at the time of bus departure.

Yes, that is possible. However, since the main entrance will be locked at 1:00am, please contact us in advance if you wish to check in after 1:00am.

30% of the room rate will be charged if you use the room before 15:00, 50% will be charged if you use the room until 18:00, and 100% of the room rate will be charged if you use the room after 18:00.

Yes, this is possible. We will require your credit card details and a signed document in advance.

Yes, we can keep it for you.
If you have a lot of luggage when you leave, please let us know from your room and we will assist you.

We will keep your luggage after you check out, but we do not provide a delivery service to Maihama Station.
We recommend that you use the coin lockers at Disney Resort® or use a delivery service.

If you are sending your luggage by courier, please write the check-in date and the name of the person who made the reservation on the delivery slip to ensure a smooth process.

We accept parcel delivery. We also provide cardboard boxes, covers, shipping labels and packing tape.

We accept this service via airport delivery. Please send your luggage at least 2 days before your departure. Please contact the front desk.

Airport delivery or JAL ABC Hotel delivery service is available.
Airport shipping must be sent at least two days before departure. This can be done at the front desk.

For more information about the JAL ABC Hotel Delivery Service, please click on this link.

We accept this service via airport delivery. Please send your luggage at least 2 days before your departure. Please contact the front desk.

There is a service to deliver to Tokyo Station for a fee.

For details, please check JAL ABC ABC Hotel Express Flight.

*As of August 2023, this service is currently suspended.

Yes, we have one accessible room which has a bathroom entrance that is wider than normal rooms and is equipped with grab bars in various places.

Yes, this is possible. Please let us know when you make your reservation.

All rooms are non-smoking. Smoking in the rooms is strictly prohibited.

Wi-Fi is available in all rooms. However, please let us know in advance if you require a wired internet connection, as only a limited number of rooms have LAN connections.
We also have a LAN cable and a computer (one unit) available for rental.

All rooms have separate baths and toilets.

Yes, it is possible.

Extra beds are available for 6,000 yen (tax and service charge not included). As numbers are limited, please let us know in advance.

Even if you use the facility for day use, you will be charged the rate for one night.

We provide a skin care set (lotion, emulsion, facial cleanser, makeup remover).
We also provide bath amenities (shampoo, conditioner, body wash) from Pharmacopia, a natural body care brand from Canada.

We provide blankets, shoe dryers, humidifiers, air purifiers, pillows for those with feather allergies, mobile phone chargers, hair irons, etc. Please check here for details.

We are unable to provide medicines. The nearest pharmacy is Tomod's in the New Coast shopping mall.

There are no medical facilities, doctors or nurses within the hotel. We can provide information about hospitals and help with hospital arrangements in case of emergencies.
In case of an emergency, please notify the front desk staff.

Generally, we do not allow anyone other than those staying at the hotel to enter the guest rooms.

If you would like to hold a seminar or meeting at the hotel, please contact our sales department.

A 100% cancellation fee will be charged if you cancel from 3pm two days prior to your reservation date.
*Please note that we also have special plans that differ from the ones listed above.

We do not offer waiting lists for cancellations.

Yes, that's fine.

Yes, we have it available.

We have a variety of kids chairs available depending on the age of your child. As numbers are limited, we recommend that you make a reservation in advance if you wish to use one.

Available at The Garden Brasserie & Bar, the restaurant on the 1st floor lobby.

Available from 6:30 to 10:00.

It depends on the weather, but on rainy days it gets busier during later hours, and on sunny days it gets busier during earlier hours.

If you let us know in advance, we will prepare meals to accommodate your allergies.

We will respond to your request.

Both can be prepared if you order at least three days in advance. Please contact the restaurant directly for prices, etc.

There are no restaurants that require advance reservations.
However, we recommend that you make a reservation in advance as you may not be able to enter the restaurant if it is fully booked or reserved for other purposes.
Please also contact us for some menus that require advance reservations.

You can order.
Some menu items may require advance reservations, so please contact us for more information.

All seats are non-smoking.

If you spend 3,000 yen or more, the first 3 hours are free.
After that, it will cost 200 yen for every 30 minutes.

For more information about parking fees, click here

Please dress casually or smart casually. Please refrain from wearing sandals or slippers.

There are no private rooms.

Please check the restaurant page.

Takeaway meals are available at the Garden Market, and room service is also available.

Available in the lobby on the 1st floor (children under 18 must be accompanied by a guardian).

Yes, we do. We offer rooms for ¥1,800 per night.

Please click here for more details.

Available on each floor.

We have strollers and wheelchairs available for rental. Please check availability before making your reservation.

Available on each floor.

It is available on the second floor. For more information, please click here.

* Restaurant and banquet guests can also use the facility.
There is a special key for this room, so please come to the front desk when you wish to use it.

Available on the 1st floor lobby.

We offer special services available to our Club Access and Suite guests.

Click here for more details.

Limousine buses to Haneda and Narita airports depart from in front of the hotel.
The Narita Airport line requires a reservation, so please inquire at the front desk.

There is a shuttle bus between the hotel and Disney Resort® and Shin-Urayasu Station.

Please see the access page for details.

VISA/Master/DC/UFJ Nicos/AMEX/Diners/JCB/Discover/UC/Union Pay are accepted.

VISA Gift Cards, VJA Gift Cards, JCB Gift Cards, UC Gift Cards and JTB Nice Gifts are accepted.

Please pay by bank transfer before your stay, or by credit card or cash when you come to the hotel.
If you wish to pay in advance, please contact our reservation staff and we will provide you with payment methods.
Phone number: 047-305-1234

We do not accept sales from individual customers.
For corporate customers and group customers, please contact our sales department.

Please contact us here.

Yes, you can.
iD/Suica/nanaco/WAON/R Edy/IC

Yes, you can.

Alipay/WeChat Pay/UnionPay/LINE Pay/Pay Pay/d Barai/m Pay/au PAY/Japan Post Pay/Bank Pay/Rakuten Pay

Yes, you can purchase it. Please contact us for more information.

Please inform our staff when you check in or you can join online.

Earn points when you book your stay over the phone or through Hyatt.com, or when you dine in our restaurants.

Click here for more details

You can earn points just by eating at the restaurant.
Please quote your membership number when making a reservation by phone or when you visit the facility.

It is located at the Lawson store inside Comfort Suites, a 5-minute walk from the hotel.

This is Urayasu Bokai no Machi Post Office.

Please contact the front desk for mail delivery.

Unfortunately, our hotel does not sell Tokyo Disney Resort® admission passes.

We can arrange for bouquets and cakes for an additional fee. Reservations must be made at least three days in advance.

There is no convenience store in the hotel.
The nearest convenience store is located inside the Comfort Hotel, a 5-minute walk from the hotel.

A smoking area is available in the 1st floor lobby.

Yes, we can. Please contact us for details.

There are few steps throughout the building, and elevators and restrooms are wheelchair accessible.

Please contact us in advance.