Safety and Security Measures | Hyatt Regency Tokyo Bay

For your peace of mind and safety

At Hyatt Regency Tokyo Bay,
The health and wellbeing of our customers, employees and everyone else.
Safety first,
We are promoting various initiatives, including infection control, food hygiene, disaster prevention, and crime prevention.

Public Areas

Temperature checks

A thermograph has been installed at the hotel entrance to take guests' temperatures.
If you have a fever of 37.5℃ or higher, or are feeling unwell, please inform a hotel staff member.

Alcohol-based disinfectant

We have installed additional alcohol-based disinfectant in the lobby, restaurants, fitness center, and elevator halls, and are working to improve the environment so that customers can use our facilities with peace of mind.
We apologize for any inconvenience, but we ask for your cooperation in disinfecting your hands.

Public area air purification and purification system

We have installed two new devices in our public areas to welcome our guests with "clean air."
We provide a safe and comfortable environment for our guests by using air purifiers that take in and purify outside air and ion-generating air purification systems that remove mold, bacteria, and viruses from the air.

Conceptual image of air purification and purification system for public areas

Air purifiers

We have installed multiple AirDog air purifiers that can remove microscopic particles that are one-sixth the size of viruses. With a powerful function that can purify a 42-tatami space in just 30 minutes, you can safely use them in public spaces where many customers and staff pass by.
In addition, the high-performance filters not only remove dust and fine particles but also have a deodorizing effect, making your time in the lobby and restaurant even more comfortable and pleasant.

Air Dog effectiveness: Removes 99.9% of formaldehyde, general bacteria, staphylococcus, and PM2.5, and 99.8% of influenza viruses.

Extract from the manufacturer's website

Examples of use within the library

The Garden Brasserie & Bar

Air purifier installation location	Floor	Number of units installed
The Garden Brasserie & Bar	Lobby Level	6
Sushi Ema		1
Teppanyaki Fukitei		1
Club Lounge		2
Fitness Center		1
Function Rooms A and B	Second floor	2

Fitness Center

Function Rooms A and B

Public area ventilation capacity

As one of our measures to prevent the spread of COVID-19, we have adjusted the ventilation capacity in our public areas and designed the hotel to regularly change the air in the building. The air in the entire lobby is changed an average of 1.7 times per hour, and the air in our restaurants and Club Lounge is changed an average of 5 times per hour to ensure a safe stay.

	Floor area (m2)	Ventilation air volume (㎡/h)	Ventilation rate (times/h)
Restaurant	382.1	6140	5.02
Club Lounge	137.8	2040	5.48
Lobby (Bar)	53.3	4735	1.75
Lobby atrium	569.7
lobby	112

Service Area

Accommodation Room cleaning

Room cleaning according to the manual
Rental equipment is disinfected every hour
Changed the cloth used for cleaning to microfiber cloth, and used different cloths depending on the area.
Focused disinfection of high-risk touchpoints
(light switches, door and furniture handles, TV remotes, table tops, faucets, control panels/tablets, toilet seats, nightstands, luggage racks, alarm clocks)

Accommodation Check-in ~ Stay

Hyatt Mobile Entry (use your smartphone as your room key)
Some of the printed materials in the guest rooms have been converted to QR codes
If you would like to borrow equipment, we will implement a knock-and-go method of leaving the equipment at your door, rather than handing it over to you.

Restaurant

Disinfecting tables, chairs, doorknobs, buffet counters, and other surfaces that are touched by guests before use
QR-coded menus (paper menus available upon request)
Cash trays are used for payment

Garden Boutique

Disinfecting areas that customers touch
Cash trays are used for payment

Conference Rooms and Banquets

Regular disinfection of hand-contact areas in the halls and elevator halls
Disinfection when setting up the venue
Cleaning and disinfection after use of the venue
Proposal for layout that ensures seat spacing
The conference room is equipped with a ventilation system that changes the air 4.3 times per hour, meaning that all the air is replaced every 15 minutes.

Food Safety Initiatives

To ensure that hotel guests can enjoy their meals with peace of mind, we are committed to thorough safety management in terms of hygiene, quality, and service.
In addition to following our in-house manuals, we also conduct inspections and receive training from specialized institutions to ensure that we can maintain a safe and hygienic environment, allowing our guests to use our facilities with peace of mind.

Hygiene/quality control

Food hygiene management (including temperature control)
Cooking staff wash and disinfect their hands every 30 minutes
We request an external company to conduct bacterial testing of food products once a month to regularly check their safety.
Norovirus prevention training
Monthly stool tests for all staff handling food and beverages
Flexible response to customers with allergies, such as allowing them to bring in their own food
Implemented 20 food and beverage management items as standard at Hyatt Asia Pacific
HACCP Certification Initiatives

Allergy Friendly

Disaster prevention measures

Hyatt Regency Tokyo Bay has prepared various manuals to quickly respond to disasters, and regularly conducts disaster prevention training in accordance with the manuals. In addition, self-defense fire drills are held three times a year, and guidance and training is provided to all employees.

Obtaining the conformity mark

Hyatt Regency Tokyo Bay has been issued a display mark based on the Fire Prevention Standards Compliance Marking Guidelines.
Urayasu City Homepage
The Compliant Mark is a system in which firefighting authorities review hotels to determine whether they comply with fire safety laws and regulations, as well as important building structure standards from a fire safety perspective, and issue a "mark."

AED (automated external defibrillator)

AEDs are installed in the hotel's front desk area, Rooftop Bar, and disaster prevention center. Hotel staff members are knowledgeable about AEDs and have first aid certification to ensure the safety and security of our guests.

BCP measures (business continuity plans)

We keep a three-day supply of emergency supplies (9,000 meals) on hand in case of a disaster.
In addition, our facility is equipped with a diesel emergency generator that can hold three days' worth of power in the event of a power outage (limited to certain areas within the facility).
A water tank has been installed on-site to ensure that there is enough water for three days in the event of an emergency when the water supply is cut off.